We really need to be able to "UN"- Complete and order. | Voters

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We really need to be able to "UN"- Complete and order.

Sean Conk

We really need to be able to Un-complete orders. If we need to give a refund or adjust pricing for a customer after it has already been delivered, its locked and not possible.

April 4, 2019

James Lee

Does OrderHive have a plan to address this at anypoint in your roadmap? I dont mean to sound rude by any means I appreciate all the you do but this options isn't really a feature request its a necessity.

Steve Hingtgen

This does seem odd. It is common to have to adjust orders after they are delivered. For instance, we need to refund shipping to a customer who complained it took too long to get to him. Shipping cannot be "returned" as it is not a product. The order just needs to be edited. But it can't be.

9208-9804 QC INC - MS DISTRIBUTION

@Steve Hingtgen: Hey Steve - we have had a similar problem and completely concur... curious though - whtat have you done to correct the situation in Orderhive - start the order over?

Steve Hingtgen

@9208-9804 QC INC - MS DISTRIBUTION: I don't have a solution.Orderhive suggested we cancel the order and build it fresh. But if the order originated and syncs with a channel like BigCommerce, be careful becasue the cancel will transmit up to BigCom and the new order won't be linked to the BigCom store. Orderhive has told us this is part of their core architecture and cannot be adjusted. It's clearly an issue that needs resovolving.

Sean Conk

We have another situation that we need to edit a completed order and cannot. They should not have been charged sales tax and I need to credit them back. I cannot fix it since the order is "complete."

James Lee

I agree 100% on this even if its a time frame limitation like within 30 days order can be un complete. Can someone from OrderHive explain the reasoning for not being able to un complete or revert a completed order status? Even if some features could be added to create similar effect like reship order so you could issue a new shipping label for the order and have the option to deduct inventory if reshipping. I know there have been cases where the customer will call and request overnight shipping after we have already created a label and completed order. Maybe void label option that when doing so the order gets set back to awaiting shipping obviously this wont work if the order was set to fulfilled without label but I would think that instance would have an uncompleted feature standard. You should be able to issue a refund on order if its complete or not I know this can at least be done in shopify but who wants to do anything in shopify its always better to handle things within one system. I say create user accounts access options so only selected staff accounts have high enough privilege to uncompleted order. Another possibility is to set an option for us to set a time frame after order is completed to fully finalize the order into a state that will no longer allow any type of edit and or uncompleted option.

Eric Edwards

This came up today. Someone accidentally hit complete before a product was handed off to the shipping carrier, and it shows as complete on both the orders and shipments end. There's no way to un-complete it. There needs to be a way to do that and/or a way to disable certain staff from even having access to that button.

Shlomo Adelman

This would be really helpful to have!